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Disclaimer

For purposes of this disclaimer, “equipment” and “unit” refers to Charcoal Chariots’ barbeques. “Product” refers to Charcoal Chariots’ King Asado charcoal. “Charcoal Chariots”, “we,” “us,” and “our” refer to the Charcoal Chariots and Joe’s Fine Foods Company. “Customer” refers to you, as a consumer of our product and equipment.

Charcoal Chariots, reserves the right to change, delete, or otherwise modify the information which is represented on this website and any print material without any prior notice. Persons receiving this information will make their own determination as to its suitability for their own purposes prior to use.

All weights and measures shown are best approximations.

Possession of our price list or literatures does not constitute as an offer to sell.

Some variations may occur between pictures of our barbeques available in our catalog and the actual product may occur as well as images of our King Asado charcoal bag and product.

Product Liability

Charcoal Chariots is not responsible for any harm or injury caused due to any person’s use of the equipment (proper, improper or negligent) and/or product. The product shall only be operated or used by someone over the age of 18, of sound mind, and not under the influence of any drugs or alcohol, who has been trained in the correct operation of the charcoal, barbeques, and any heat source used. Any modification to the products voids any warranty and may cause harm to individuals using our barbeques or in the vicinity of the barbeques while in operation.

Product Safety Caution

The customer and/or user of any Charcoal Chariots barbeque shall only use charcoal as a heat source. Adding oil fuel starters such as kerosene can result in injury and/or death.

Any warping of metal on the barbeque will return to normal once cooled down and does not mean your barbeque is defective. 

Please note, it is the user/owner’s responsibility if damages to a Charcoal Chariots barbeque occur caused by over-firing, blowouts caused by environmental conditions such as strong winds or inadequate ventilation, scratches, dents, corrosion, deterioration of painted and plated finishes, discoloration caused by heat, abrasive or chemical cleaners or UV exposure or damages caused by misuse, accident, hail, grease fires, lack of cleaning and maintenance, hostile environments such as salt or chlorine, alterations, abuse, neglect or parts installed from other manufacturers (with exception of fire bricks).

If you live in a coastal area, or have your product located near a pool or hot tub, maintenance includes regular washing and rinsing of the exterior surfaces as outlined in the accompanying owner’s manual, in order to prevent surface corrosion. Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) a replacement part will be provided.

Prices and Product Specifications

Note, prices may also be changed without notice due to unforeseen cost increases of imported products, raw materials, or currency fluctuations.

Order Placement

When placing verbal orders over the telephone, Charcoal Chariots is not responsible for verbal misunderstandings or mistakes. Please contact us immediately if you would like to cancel or modify an order. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders once they have been packed and shipped. If equipment and/or product has been shipped after change in the order, the customer assumes all costs for shipping and/or transportation when returning product/equipment.

If you would like to add to or modify your order in any way, please contact us to cancel the order so you can reorder exactly what you need.

If we cannot cancel an order because it has already shipped from our warehouse, please see our returns procedures.

Freight

Our freight program depends on the carrier and customs at any given day, the ETA given on transit days are an estimate. If there are unforeseen delays, Charcoal Chariots DOES NOT assume any responsibility for lost sale or any other monetary compensation relating to the estimated delivery time.

All items shipped are subject to Declared Value. To decline the Declared Value on your shipment, it must clearly be indicated on your purchase order. By declining the Declared Value, the buyer must supply their carrier’s account number as the order will be shipped 3rd party. The buyer assumes all responsibility for the shipment once it has left our warehouse.

Note, shortage or damage in shipment does not excuse the buyer from timely and full payment of the invoice.

Unless we are advised otherwise, back orders will be shipped when the product arrives or unit is completed. If early shipment is requested, then freight charges become the customer’s responsibility.

Our barbecues and wholesale charcoal orders are required to be shipped on a wood pallet due to weight, size, product type, and packaging constraints. Please keep this in mind when picking up your products from freight carriers or when arranging pick up.

Any unexpected extras or surcharges (such as limited access, inside delivery, residential address, lift gate, etc.) identified by the freight company at time of delivery, will be added to the customer’s Charcoal Chariot invoice.

By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.

Freight Claims

Upon receipt of your shipment, please inspect for external damage. If no damage is evident on the external packaging, open packaging to ensure all ordered items are within the box, and that there is no concealed damage to the product(s)/equipment(s) that may have occurred in transit. If the package has suffered rough handling, bumps or damage (visible or concealed), please note it on the bill of lading before accepting the delivery and contact Charcoal Chariots within 24 hours, so we may initiate a claim with the carrier. If customer exceeds the 24 hour limit, Charcoal Chariots cannot process claim. A detailed report on the extent of the damage caused to the product(s)/equipment(s) must be filled out within three days from the delivery date shown in the shipping documents.

Third Party Shipping:

Charcoal Chariots has no recourse for damaged products that were shipped collect or third party. In the event of a shortage, or if damage is detected on a collect or third party shipment, notify the delivering carrier at once to request an inspection and file a claim promptly. Any delay may cause you a loss. Shortage or damage in shipment does not excuse the buyer from a timely full payment of the invoice. We cannot reimburse claims for shortages or delays caused by a third party carrier.

By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.

Packaging

Charcoal Chariots reserves the right to package items in any way it deems to be the most suitable, safe and economic manner. Packaging dimensions may not accurately represent final shipping dimensions.

Taxes

Taxes are charged as required by local or federal law.

Payment Terms

Full payment is due net 30-days for credit approved accounts. Accepted payment methods include cash and wire transfer. Payment by Visa, MasterCard and American Express are accepted for pre-payments or for net 10-day terms. Charcoal Chariots will charge a 2.85% convenience fee on all credit card payments. As always, customers will have the option to pay via Electronic Funds Transfer (EFT) or e-mail transfer; in Canada INTERAC E-TRANSFER and in the USA withWESTERN UNION. Both methods will avoid convenience charges. Accounts without terms are subject to payment in advance, until credit approval has been granted and accepted.

Returns

Returns will not be accepted unless approved in writing. Any returned product or equipment must be received at our warehouse within 30 days of purchase. To obtain a return authorization, please call our customer service line. All authorized returns must be shipped freight prepaid.

A restocking charge of 35% will apply to unused products and/or equipment in their original packaging (in the case of charcoal, product must be unopened). Return of used products and/or equipment is subject to inspection and a restocking charge of 50% or more may apply.

Custom and/or special ordered barbeques are not returnable.

Warranty

Charcoal Chariots provides a lifetime warranty against all defects of material and manufacturing, as well as for defective assembling with exception of all barbeque fire bricks, which can be purchased at any home supply store.

Charcoal Chariots will provide our customers with warranty coverage on all barbeques.

Conditions of Charcoal Chariots Barbeques Warranty:

  1. A copy of the Bill of Sale and/or serial number is required for all warranty claims.
  2. Warranty is valid in Canada and USA.
  3. Charcoal Chariots reserves the right to either repair or replace a product at our discretion.
  4. This warranty does not apply to abuse, willful or accidental damage, willful or accidental fire damage to property or customer’s personal items or to products used for other than their intended purpose.
  5. Any tampering or modifications to any barbeques will automatically cancel the warranty guarantee.
  6. Items not covered by our guarantee include components which are subject to natural wear and tear such as fire bricks. Products subject to abuse, misapplied, misused, subjected to harsh chemical action, or external causes such injury/damage by fire, damaged by flood, snow, fire or other acts of God, or which have altered or missing serial numbers automatically void warranty.
  7. This warranty is not transferable and is limited to any barbeque and equipment sold by Charcoal Chariots for the original user.
  8. This warranty does not apply to any equipment that has not been installed in accordance with the directions published in the appropriate installation and operation manuals.
  9. If the equipment has been changed, altered, modified or repaired with parts not authorized by Charcoal Chariots (with exception of fire bricks) shall not be responsible for warranty claim.
  10. Regular maintenance, such as cleaning, greasing, shall be the responsibility of the customer.
  11. If required by Charcoal Chariots, customer shall return to Charcoal Chariots to the warehouse for a full examination of any failed product or part to confirm that the part has failed as a result of material or workmanship.
  12. All parts orders are shipped via ground courier only. Extra rush shipment charges will be the responsibility of the end user or dealer.

 

This warranty and the liabilities set forth herein are exclusive and in lieu of all of their liabilities and warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for particular warrantee purpose and constitutes the only warranty of Charcoal Chariots liability on any claim, including but not limited to negligence, shall not exceed the price of the equipment that gives rise to the claim.

The foregoing warranty is the entire warranty of Charcoal Chariots. Charcoal Chariots neither assumes nor authorizes any other person, purporting to act on its behalf, to modify or to change this warranty, or any other warranty or liability concerning Charcoal Chariots barbeques, equipment, accessories and charcoal. This warranty provides the exclusive remedy against Charcoal Chariots relating to ALL Charcoal Chariots products, whether in contract or in tort or under any other legal theory, and whether arising out of warranties, representations, instructions or defects from any cause. Charcoal Chariots shall not be liable, under any legal theory, for loss of use, revenue or profit, or for substitute use or performance, or for incidental, indirect, or special or consequential damages or for any other loss of cost of similar type. The liability of Charcoal Chariots is limited to the repair or replacement of any part found to be defective.

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